Volvo Cars Ramsey

Reviews about Volvo Cars Ramsey

• J-H L

  Mar, 17 2018
  ★ ★ ★ ★ ☆
  We had a reasonably good experience at this dealership. Traded in our 2011 X5 for $15,575. The opening offer on the trade in was $13,000 which (the salesman knew) was absurd, and our ask was $16,000. Held firm on the $15,575 and they accepted. We felt this was fair (make sure you know the whole sale auction value of the car before you step foot in the dealership, and get at least 3 competing quotes from other dealers and CARMAX). They are now selling the car for asking price of $18,500, so we think the price we got was generous to the dealer (who does take the risk of on-going depreciation, any maintenance work that creeps up, and cost of capital tied up in the depreciating asset).
  
  The dealership will generally give you a deal on the new car and try to steal the used car from you. Be informed and let them know you are shopping around the trade as well as the car purchase. They do charge EXTRA $300 for documents fee and $500 for detailing/oil change - insist that they actually perform the detail and oil change - they tried to tell me that the oil change they did 6 months ago was the same as doing it now.
• Isabel Zerpa

  Dec, 27 2017
  ★ ☆ ☆ ☆ ☆
  I honestly has never dealt with such a bad service dealership in my life before. My husband got his car from here and since day one is being a horrible place to deal with. The sales rep that conducted the deal with him was full of racist comments that he started making once he got all the signatures he needed to close his sale. Beyond that the service department is just horrendous. My husband' car literally stopped working in the middle of the highway and it took them 2 weeks to 'figure out the problem'. When my husband asked for a loner car as they couldn't figured out the problem with his, the sales reps and service team told him ' we don't have one, is pretty much your problem. Go and rent one' It took 2 days for them to even try and accept the fact the car issues was going to be 'complicated to fix' and that he needed a loner car. Beyond that, if we didn't call to check the status of the repairs, we would have NEVER found out any information. Today, after we called them. they told my husband the car was ready to pick up but that WE OWN THEM MONEY because in order to 'fix the car they drained the gas tank so we needed to pay them back'...Are yous serious???? The problem was caused by YOUR CAR SYSTEM AND SENSORS. You drained in order to FIX IT!!!!!! Are they serious???!!!! This dealer and service department are FAR FROM being considered a 'LUXURY SERVICE PROVIDER'. They need to train their personal, teach them manners. The lack of service is visible. In all the years I have dealt with Customer Service I never encounter such a plain horrible place. Truly disappointing. We are definitely looking for another dealership to take the car in the future. If anyone is even considering VOLVO Ramsey, honestly, think twice...

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